Utility Commitment to You

We commit to providing you accurate and timely billing, services, and support.

We promise to provide you with accurate bills, payment options, and help when you need it. We offer equitable financial support and the following services:

We commit to helping you manage and reduce your utility costs.

We're here to help you save on your bills while promoting environmental conservation. We offer these services to support you:

We commit to providing you with quick and reliable customer service.

We want to make it easy for you to get answers about your utility services – online, in person, by phone, or in writing. Our representatives are knowledgeable and respectful. You can expect them to help you through the following services:

  • We provide a Utility Services Website for you to manage your account information. You can pay bills, start or stop service, and find helpful information.
  • We have customer service representatives available at (206) 684-3000 on weekdays from 7:30 a.m. to 6 p.m. You can ask questions, make payments, and talk about payment options with us.
  • We have Customer Service Centers throughout the city so you can pay your bill in person.
  • We have customer service counters that you can visit. You can get help with payments and answers to your questions on the fourth floor of the Seattle Municipal Tower in downtown Seattle.

We commit to supporting you with resources that are easy to access and understand.

We celebrate the diversity of our region and want to help in a way that works best for you. This means providing help in many languages and formats that meet your needs.

  • We offer help in many languages on our utility bill assistance and Utility Discount Program webpages.
  • We provide translated materials and interpretation services at no charge to you. You can call (206) 684-3000 on weekdays from 7:30 a.m. to 6 p.m. to speak with an interpreter for free.
  • We have help for deaf or hard-of-hearing customers available. You can call 711 and then enter (206) 684-3000.

We commit to serving you responsibly and transparently.

We are here to give you clear information about your bills and our services. We promise to appropriately manage your money and make that information available.

  • We show how we use ratepayer funds responsibly in our annual reports.
  • We include cost and usage information on customer bills.
  • We tell you about rate changes and major news using bill inserts and other messages.
  • We provide you with estimated timelines for service to help you plan.

We commit to building and maintaining a respectful, helpful relationship with you.

Our goal is to be a partner you can trust. We support and expect safe, respectful treatment of one another. Together, our whole community can thrive.

We promise to be clear, helpful, and respectful every step of the way. We welcome feedback to improve our services. If you need help or have questions, please reach out. We’re here for you.

Translations

Translated information is available below:

City Light

Rob Santoff, Interim General Manager and CEO
Address: 700 5th Ave, Seattle, WA, 98104
Mailing Address: PO Box 34023 , Seattle, WA, 98124-4023
Phone: (206) 684-3000
SCL_ExternalComms@seattle.gov

Seattle City Light was created by the citizens of Seattle in 1902 to provide affordable, reliable, and environmentally responsible electric power to the City of Seattle and neighboring suburbs.